“Citizen Taxi”

Baden-Wuerttemberg , germany
Smart mobility

Especially in rural regions it is not always easy to be mobile. Often, people are dependent on their own cars. For older people, who are not able to drive a car anymore, it can be very difficult to get to the doctor or the bakery in the town-center on their own.

The project “Citizen Taxi” focusses on an improvement of this situation. To this end, the municipal government decided to buy a hybrid car. The car will be driven by voluntary drivers each day from Monday to Friday. The project starts in April 2020. For inhabitants of Loeffingen the service is free.

The distances that can be covered by the “Citizen Taxi” are restricted within a radius of 20 kilometers. The citizens are able to get to the next lager cities, Donaueschingen or Neustadt. Announcements can be made to the citizens’ administrative office two days before the journey by telephone, fax or e-mail. Passengers will be picked-up and taken back to their front doors. It is also possible to transport two or three citizens. Social contact is desirable.

Even though the project has not yet started, many citizens are interested in becoming a voluntary driver. That is a good sign and a necessary condition for the success of the project. The result of a current citizen survey in Loeffingen shows that many residents wish for better mobility offers. Therefore, it is to assume that many inhabitants are pleased with the new service. As soon as the “Citizen Taxi” has started, the number of passengers will be checked for gaining an impression of the demand for the service. High numbers can be seen as evidence of success.
Applicable in rural, non city areas
April 2020 – ongoing


Key conditions for success

Key conditions for success in Loeffingen were the willingness of the citizens, who know their ways around in Loeffingen, to participate in the project. Another key condition was to provide a clear added value for the citizens. Only if the locals see the advantages of a project, a project will be successful.

Key steps for activity implementation

1) Analysis of needs through a group of stakeholders 2) Information meeting for citizens 3) Meeting of the honorary drivers to plan the timetable 4) Ensure that the service is commonly known

Dificulties encountered

There are no difficulties so far.

Additional information

Please do not hesitate to contact Jonas Rakelmann for further information.

Resources needed

The purchase of the car was a cost-intensive decision. Nevertheless, the most important resources for this project are the citizens, who work as voluntary drivers. For security reasons, the honorary helpers had to pass a little medical checkup successfully. The costs for the checkup were paid by the municipal government.

Would you like to know more?

Visit the website of the project for more details or contact the author

Regionalverband Südlicher Oberrhein

Jonas Rakelmann

+49(0)761 7032721