In a first step, the existing, analog processes were surveyed and optimization potential identified from an administrative point of view. During the workshop, the citizens developed an ideal process flow for digital garbage can management based on various cases (e.g. garbage can should be replaced, new garbage can ordered). In addition, the previous designs of the later form masks were checked linguistically and visually. Finally, the ideal process flow from a citizen's perspective and the administrative perspective were compared.
The practical technical implementation of this process was then carried out in the SmartVillages project in cooperation with Bodensee Standort Marketing GmbH. Finally, the citizens of the workshop were invited to test the tool as a pilot user and to give corresponding feedback, whereby the process was again adjusted. Thus, the ideal process flow was compared from both a citizen and an administrative perspective.
The service of exchanging, ordering new or canceling the garbage cans is offered to the citizens of the city of Tengen on the nationwide platform www.service-bw.de.
Key conditions for success
The willingness to use the digital service on the part of the citizens of Tengen is guaranteed because they can identify with the process.
Key steps for activity implementation
In a first step, the existing, analog processes were surveyed and optimization potential identified from an administrative point of view. In a second step in various workshops, the citizens worked out an ideal process flow of digital garbage can management based on various cases (e.g. garbage can should be replaced, new garbage can ordered). Finally, the ideal process flow was compared from a citizen's perspective and the administrative perspective, because the citizens were allowed to test the process as a pilot user.
Financing: The majority of the funds required could be financed through the project partner Bodensee Marketing Site from the "Alpine Space" funding program and the associated funding for the "SmartVillages" project. Human Resources: The Tengen population was - as is now the norm in Tengen - asked to actively participate. As part of its "Citizens' Service Innovation Workshop", the city invited 12 citizens to actively participate in this project to digitize the administrative process.
Would you like to know more?
Visit the website of the project for more details or contact the author
Bürgermeister Hr. Marian Schreier