Digital support for administrative purpose

Royans Vercors (Central French Alps), france

SGIs House supports any person coming for administrative or social processes difficulties. France going quickly to administrative digitization (government goal is to get 100% administrative process fully online in 2022) more and more people come for digital support on administrative or social processes (health insurance, employment, financial problems, retirement, family subsidies...). There is a big risk to exacerbate social divide with a digital divide linked to social rights and subsidies, the non use of rights and subsidies is increasing in some parts of the population experiencing digital difficulties. SGI house both supports people with global welcome and solutions, and also with dedicated organizations / persons consulting hours for specific problems. Digital Support Center is next level for inhabitants digital empowerment. For those wanting to be independent, 8 self service computers are made available, and different workshops are proposed to understand digital challenges and be able to use such tools.

In 2018, 700 persons have been supported in the SGIs house, with new inhabitants ( about 200 persons) for a total of 900 supporting processes 94% users are very satisfied from their visit. 82% solved totally their problem due to SGIs house. In 2018 1500 persons came for digital support in Digital Support Center Now SGIs houses are a national public policy in France, 1300 of them exist on the territory, and the goal is 2000 SGIs houses in about 2 years
Applicable in rural, non city areas
Local area
Elderly, Students, Active working people
2009 - ongoing


Key conditions for success

Large opening hours Trained and welcoming employees Sufficient time to support the person globally in its social situation

Resources needed

1 self service room with 8 computers, 1 welcome desk and 2 confidential offices 4 employees : 1 manager, 2 supporting persons for global administrative processes, 1 digital trainer 10 partners having consulting hours in the office

Would you like to know more?

Visit the website of the project for more details or contact the author

Association Les Tracols


0033 4 75 05 21 12